Shipping & Returns
Currently we only ship to Canada and USA.
Orders are processed and shipped from Vancouver, BC, Canada via Canada Post. The estimated order processing time is 3-5 business days.
All prices in Canadian Dollars (CAD)
BC - $10
Rest of Canada - $15
Orders are shipped via Canada Post Regular Parcel and can be tracked [HERE].
Orders are shipped via Canada Post Tracked Packet and can be tracked [HERE].
US customers are responsible for any and all duties and taxes incurred upon delivery.
* Gnocchi's Den is not responsible for return shipping if the customer enters incorrect information. If you realize you've made a mistake, please contact us as quickly as possible. Once the order is processed, we are unable to update it.
RETURNS & EXCHANGESGnocchi's Den accepts returns and exchanges on REGULAR PRICED ITEMS 15 days from when you receive your order. To be eligible:
- Please contact us with the order number and the reason for return to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.
- Merchandise must be in original, sellable condition and contain No Pet Hair. It must not be washed, worn, soiled or damaged. It is ok if you tried a product on your furry friend, but kindly remove any hairs left behind.
* To avoid the need to exchange, we recommend following the size chart when measuring your furry friend the first time or contact us before you place an order if you are unsure of a size.
Please note that the original shipping costs are non-refundable and the customer is responsible for all return/exchange shipping costs.
The customer is responsible for any loss until we receive the returned merchandise. We suggest using an insured carrier service with tracking number. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
US customers are responsible for any duties or taxes incurred in the USA. These duties, taxes and shipping are non-refundable.
All refunds are issued to the original payment method. The credit may not appear immediately. Please allow a few days for the credit to process.
Gnocchi's Den reserves the right not to refund merchandise that are not returned in a resellable condition.